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Frequently Asked Questions

 

What is the BassGorilla Full Access Pass?

The BassGorilla Full Access Pass gives you unlimited 24/7 streaming access to all video courses and tutorial videos on our site from industry leading music producers. You get automatic access to every course, BassTime and tutorial that’s already on the site, and every new course and tutorial that comes out in the future – for as long as your membership is active.

 

What is BassTime?

BassTime is our live weekly webinar session, where we deep dive into a particular topic and you can ask top producers and industry experts your burning questions. The Full Access Pass gives you access to BassTime and unlimited 24/7 access to the library of all previous BassTime episodes.

 

What is the Partner Discount Directory?

We have secured some exclusive deals with our partners, which as a BassGorilla member you can access. These offer discounts on a variety of plug-ins, sample packs and other useful stuff. 

 

What skill level is this for?

Every skill level, from the complete beginner through to the seasoned pro who is looking for the newest approaches to modern music production.

 

What do I need to join and start taking courses?

All you need is a payment method and an internet connection to stream the videos. You can stream on desktop, laptop, tablet or smartphone.

 

Is there any limit to the number of videos I can watch?

No, you get unlimited access to all video courses and tutorial videos for as long as your subscription is active.

 

Can I download courses for offline viewing?

The Full Access Pass gives you streaming access only.

 

Which payment methods do you accept?

Visa, MasterCard, American Express and PayPal. All payments are processed in US dollars.

 

I’ve already paid, but I’ve changed my mind. Can I get a refund?

The Full Access Pass comes with a 14 day 100% money back guarantee.

If you’re not 100% satisfied with our platform for any reason, please contact our support team to request a refund.

 

Who should I contact if I have any issues with my account?

You can contact our support team at support@bassgorilla.com. We aim to reply within 24 hours between Monday and Friday.